Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and i2cuci ("we", "us", "our", "the Company"), governing your access to and use of the i2cuci online casino and sports betting platform accessible at https://i2cuci.cam and any associated mobile applications or services (collectively, the "Platform").

By creating an account on i2cuci, accessing any part of the Platform, or placing any bet or wager, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy and our Responsible Gambling Policy, each of which is incorporated into these Terms by reference.

i2cuci reserves the right to amend these Terms at any time. Updated Terms will be published on this page and take effect upon posting. It is your responsibility to review these Terms periodically. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Terms.

2 Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal account registered by a Player on the Platform for the purpose of accessing gaming services.
• "Balance" means the total funds held in a Player's Account, including both real-money funds and any applicable bonus funds.
• "Bonus" means any promotional credit, free spins, cashback, or other incentive offered by i2cuci subject to specific terms and wagering requirements.
• "KYC" means Know Your Customer verification, the process by which i2cuci verifies a Player's identity, age, and payment details before processing withdrawals or at any other point deemed necessary.
• "MYR" means Malaysian Ringgit, the currency in which all transactions on i2cuci are denominated unless otherwise specified.
• "Platform" means the i2cuci website, mobile applications, software, and all associated services provided by i2cuci.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before any withdrawal of bonus-derived winnings can be processed.
• "Restricted Territory" means any jurisdiction in which the use of the Platform is prohibited by applicable law.

3 Account Eligibility

To register and maintain an Account on i2cuci, you must satisfy all of the following eligibility requirements at all times:

3.1 Age Requirement

You must be at least 21 years of age at the time of registration and at all times thereafter. i2cuci strictly prohibits gambling by individuals under the age of 21. We reserve the right to request proof of age at any point, and to suspend or close any Account where age verification cannot be satisfactorily completed.

3.2 Jurisdiction

By registering an Account, you confirm that online gambling is not prohibited in the jurisdiction from which you are accessing the Platform. It is your sole responsibility to ensure that your use of the Platform complies with the laws and regulations of your local jurisdiction. i2cuci does not provide legal advice in this regard.

3.3 Legal Capacity

You must have full legal capacity to enter into a binding agreement. If you are acting under a guardianship order or otherwise lack legal capacity, you are not permitted to use the Platform.

3.4 Self-Exclusion

You confirm that you are not currently subject to any self-exclusion order or voluntary exclusion from gambling platforms. If you have previously self-excluded from i2cuci or requested account closure, you may not re-register without first contacting our support team.

4 Registration & Account Management

4.1 Account Registration

Players must provide accurate, complete, and current information when registering an Account, including full legal name, date of birth, residential address, email address, and mobile number. Providing false, misleading, or incomplete information is a material breach of these Terms and may result in immediate account closure and forfeiture of funds.

4.2 One Account Per Person

Each individual player is permitted to hold only one Account on the Platform. This restriction applies to each natural person, household, device, IP address, payment method, and email address. i2cuci uses automated systems and manual review to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts may be closed, bonuses forfeited, and winnings voided.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your Account access with any third party. i2cuci will not be liable for any loss or damage arising from your failure to maintain the security of your Account. If you believe your Account has been compromised, you must notify us immediately at [email protected].

4.4 Account Verification (KYC)

i2cuci may require you to complete identity verification at any time, including but not limited to at registration, before processing a withdrawal, or where unusual account activity is detected. Acceptable documents for Malaysian players include:

• Malaysian National Identity Card (MyKad)
• Passport (for non-citizens residing in Malaysia)
• Recent utility bill or bank statement as proof of address (dated within 3 months)
• Screenshot or statement from your registered payment method (Touch 'n Go eWallet, Maybank, CIMB, etc.)

Accounts that remain unverified for more than 30 days may have withdrawal functionality suspended until verification is completed.

5 Deposits & Withdrawals

5.1 Deposits

All deposits are processed in Malaysian Ringgit (MYR). i2cuci supports the following Malaysian payment channels: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20. Minimum and maximum deposit limits vary by payment method and are displayed at the cashier page.

Deposits are generally credited to your Account instantly for e-wallets and within 5–10 minutes for bank transfers. Cryptocurrency deposits (USDT TRC20) require blockchain confirmation and may take 15–30 minutes. i2cuci does not charge deposit fees, though your payment provider may impose their own charges.

5.2 Withdrawals

All withdrawal requests must be made to the same payment method used for the most recent deposit, unless an alternative is approved by our support team following a KYC review. i2cuci processes withdrawal requests in the order they are received.

Standard processing times are as follows:

• e-Wallets (Touch 'n Go, Boost, GrabPay): typically within 5–15 minutes for verified accounts
• Bank Transfer via FPX (Maybank, CIMB, Public Bank, Hong Leong): typically within 30 minutes to 2 hours
• USDT TRC20: typically within 30–60 minutes subject to blockchain conditions

i2cuci reserves the right to delay or withhold any withdrawal where KYC verification is incomplete, where fraud or collusion is suspected, or where a bonus wagering requirement has not been fulfilled.

5.3 Currency & Conversion

The Platform operates exclusively in MYR. All account balances, bets, bonuses, and withdrawals are denominated in Malaysian Ringgit. No currency conversion fees are applied by i2cuci. Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of deposit and are non-reversible.

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses and promotional offers made available by i2cuci are subject to specific terms and conditions published alongside each offer. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail for that promotion.

6.2 Wagering Requirements

All bonuses are subject to a wagering requirement before any derived winnings may be withdrawn. The wagering requirement applicable to each bonus is clearly stated at the time the offer is presented. Wagering requirements typically range between 8x and 35x the bonus amount, depending on the promotion type.

6.3 Bonus Abuse

i2cuci operates a zero-tolerance policy regarding bonus abuse. The following conduct constitutes bonus abuse and will result in forfeiture of all bonuses and associated winnings, and may result in account closure:

• Registering multiple accounts to claim the same promotion
• Using a bonus in coordination with another player to minimise risk
• Placing bets that exploit the wagering requirements in a mathematically low-risk manner inconsistent with normal play
• Using techniques or software to manipulate game outcomes in connection with bonus play

6.4 Bonus Expiry

Bonuses that are not activated or wagering requirements that are not completed within the stated validity period will expire automatically. Expired bonuses and any associated pending winnings will be removed from the Account without further notice.

7 Gameplay Rules

7.1 Game Integrity

All games available on the Platform use certified random number generation (RNG) technology and/or live dealer operations managed by licensed studios. Game results are determined by these systems independently of i2cuci's operational control. Published RTP figures are sourced from the respective game studios and represent long-term statistical averages rather than guaranteed returns.

7.2 Sports Betting

All sports bets placed on the Platform, including football markets covering Liga Super Malaysia and the English Premier League, are subject to the sports betting rules applicable at the time the bet is placed. These rules cover market settlement, void conditions, late bet acceptance, and in-play betting restrictions. Specific rules are published on the relevant betting markets.

7.3 Minimum & Maximum Bet Limits

Minimum and maximum bet limits vary by game, market, and player tier. i2cuci reserves the right to adjust bet limits at any time without prior notice. Bets placed in excess of the published maximum may be voided or adjusted to the maximum permitted level.

7.4 Malfunctions & Errors

In the event of a software malfunction, communication failure, or system error that affects the outcome of a game or bet, i2cuci reserves the right to void the affected bets and refund the relevant stakes to the Players' Accounts. i2cuci's decision in such circumstances is final. Winnings generated as a result of a malfunction or obvious error are not valid and will not be paid out.

8 Prohibited Conduct

The following actions are strictly prohibited on the Platform and will result in immediate account suspension, permanent closure, forfeiture of all funds, and referral to appropriate authorities where warranted:

• Providing false or misleading personal information during registration or KYC
• Using automated bots, scripts, or artificial intelligence to gain an unfair advantage
• Engaging in match-fixing, collusion, or any form of cheating in connection with sports betting markets
• Exploiting software bugs, glitches, or system vulnerabilities for financial gain
• Engaging in money laundering, fraud, or any other criminal activity through the Platform
• Accessing the Platform from a Restricted Territory
• Allowing or facilitating underage individuals to access or use your Account
• Threatening, harassing, or abusing Platform staff or other users

9 Responsible Gambling

i2cuci is committed to promoting responsible gambling practices. We believe that gambling should be a form of entertainment and not a means to generate income or resolve financial difficulties.

9.1 Player Controls

Players may request the following controls at any time by contacting our 24/7 support team:

• Deposit Limits: Daily, weekly, or monthly deposit caps
• Loss Limits: Caps on the amount you can lose within a defined period
• Session Time Limits: Automatic reminders or log-outs after specified play durations
• Cooling-Off Period: A temporary suspension of your Account for a period of your choosing
• Self-Exclusion: A longer-term exclusion from the Platform, available for periods of 6 months, 1 year, or permanently

9.2 Age Verification

We strictly enforce the 21+ age requirement. If you are aware of a minor attempting to access the Platform, please contact us immediately at [email protected]. We also encourage parents and guardians to use internet filtering software to restrict access to online gambling sites by minors in their household.

For further information on responsible gambling policies, tools, and external support resources, please visit our dedicated Responsible Gambling page.

10 Account Suspension & Closure

10.1 Closure by Player

Players may request Account closure at any time by contacting our support team. Upon closure, any remaining real-money balance in your Account (after deduction of any applicable bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completion of KYC verification.

10.2 Suspension or Closure by i2cuci

i2cuci reserves the right to suspend or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of these Terms or any applicable law
• Suspected fraud, collusion, or money laundering
• Failure to complete KYC verification within the required timeframe
• Provision of false or misleading information at registration
• Requests from regulatory or law enforcement authorities
• Account inactivity for a period exceeding 180 days

10.3 Dormant Accounts

An Account is considered dormant if no login or real-money transaction has been recorded for a continuous period of 180 days. i2cuci will notify you via email before implementing any dormancy-related measures. Dormant account fees may apply as set out in our current fee schedule, published at the cashier page.

11 Limitation of Liability

To the maximum extent permitted by applicable law, i2cuci's total aggregate liability to you in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your Account in the 12 months preceding the event giving rise to the claim.

i2cuci shall not be liable for any loss or damage arising from:

• Interruption, suspension, or unavailability of the Platform due to maintenance, technical faults, or events outside our reasonable control
• Your reliance on any information published on the Platform that proves to be inaccurate
• Unauthorised access to your Account resulting from your failure to maintain secure credentials
• Losses arising from the inherent risk of gambling activities
• Any indirect, consequential, special, or punitive loss or damage

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by applicable law.

12 Privacy & Data Protection

i2cuci collects and processes your personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By using the Platform, you consent to the collection, use, and processing of your personal data as described in that policy.

We collect personal data for purposes including account management, identity verification (KYC), fraud prevention, regulatory compliance, and improving the player experience. We do not sell, rent, or share your personal data with third parties except as required by law or as described in our Privacy Policy.

Player data is stored securely using industry-standard encryption. You have the right to access, correct, or request deletion of your personal data by contacting us at [email protected].

13 Amendments to These Terms

i2cuci reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify you via email or by posting a prominent notice on the Platform at least 7 days before the changes take effect. For minor or non-material changes, the updated Terms may be published without prior notice.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request Account closure.

The version of these Terms published on this page at any given time constitutes the current and binding version. All previous versions are superseded.

14 Governing Law & Dispute Resolution

14.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. i2cuci operates as an international online gaming brand serving Malaysian players and will apply relevant standards in its operations, policies, and dispute resolution processes.

14.2 Dispute Resolution

In the event of a dispute, players are encouraged to first contact our customer support team at [email protected]. i2cuci will make reasonable efforts to resolve all disputes promptly and fairly. If a dispute cannot be resolved through our internal process, the matter may be referred to an independent dispute resolution mechanism as designated by i2cuci.

14.3 Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of the Terms, which shall continue in full force and effect.

15 Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, you may contact i2cuci through the following channels:

• Email (plain text — not a clickable link): [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the Platform
• Languages: English, Bahasa Melayu, and Mandarin Chinese
• Average Response Time: Under 5 minutes via live chat; within 24 hours by email

For responsible gambling enquiries, account self-exclusion requests, or reporting suspected underage gambling, please contact our support team directly or visit our Responsible Gambling page.